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![]() ![]() We will also send your purchase receipt to this email address, and any additional courses purchased in future using the same email address will be added to your system account. When buying one of our courses, you will need to enter a valid email address which will be used to create your account with our Learning Management System – Enable – where you will take the training. There are no specific entry requirements for this course. This module is aimed at business leaders and professionals. This course will take approximately 30 minutes to complete, depending on learning speed. On successful completion of this difficult conversations training, you will be awarded a Virtual College certificate which you will be able to download and print immediately on completion. The content of this difficult conversations course has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines. To utilise the skills of communication and listening to generate positive outcomes.To understand and use the key principles for managing challenging conversations.On completion of this course, learners will be able: It covers resolving conflict, performance management, reflective activity, effective two-way communication, and generating confidence and commitment in your staff. This managing difficult conversations course covers how to approach difficult conversations and the steps and principles involved in addressing them. ![]()
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